GENERAL INFORMATION
How can I reach your team for assistance?
You can:
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Email us at info@menssuitsatlanta.com
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Call or Text: 888-784-8872
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Use our Live Chat during business hours
Weβre available Monday - Friday: 9:00 AM - 4:00 PM PST, Saturday: 9:00 AM - 5:30 PM PST.
Where are you located?
Our storefront is located at: 11517 Santa Monica Boulevard, Los Angeles, CA 90025
Feel free to visit us during store hours!
Is my payment information safe?
Absolutely. Our website uses advanced SSL encryption to ensure your credit card and personal data stay secure.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover. For instructions, please contact our support team.
Can I place an order by phone?
Weβre happy to assist with any questions via phone, but all orders must be submitted through our secure website to ensure accuracy and data protection.
ORDERS & SIZING
How do I know which size to order?
We use standard U.S. menβs sizing. Please refer to the size chart located on each product page. For tailored accuracy, we always recommend having basic measurements taken.
Do you carry suits in separates or custom combinations?
Our suits are generally sold as full sets. However, if you need a specific jacket/pant size combination (e.g., 44R jacket with 34β pants), contact us β weβll do our best to assist.
Can I visit your store before ordering online?
Yes! In-store visits are welcome. Our experienced team can help you select and try on outfits in person.
Do you offer wholesale or bulk pricing?
Yes. Orders of 8 or more suits are considered group orders and qualify for exchange-only terms. Please contact us for details on studio, wedding or prom group orders.
Can I change or cancel my order?
We will process your changes or cancellation request as soon as possible if your order hasnβt shipped yet by sending an email to info@menssuitsatlanta.com. After processing, your order becomes final and follows our return/exchange policies.
SHIPPING & DELIVERY
When will my order ship?
Orders typically take 2-4 business days to process. Delivery times vary based on the shipping method selected at checkout.
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Free 3-Day Shipping on orders over $99
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Expedited options (2-Day or Overnight) are available for an extra charge
Orders must be placed before 4 PM PST to qualify for same-day processing.
How do I track my order?
Once your package ships, weβll email you a tracking number. If you havenβt received it within a few days, email us at info@menssuitsatlanta.com with subject: Tracking Request.
What if I only received part of my order?
Larger orders may ship in multiple packages. You will receive separate tracking numbers for each shipment.
Do you ship internationally?
Yes! Shipping charges for international orders are calculated at checkout. Customers are responsible for any applicable customs or import duties.
Can you ship to PO Boxes or military addresses?
Yes. We ship to PO Boxes and APO/FPO addresses via USPS. Delivery time may vary based on the destination.
RETURNS & EXCHANGES
Can I return or exchange an item?
Yes! You have 60 days from the delivery date to return or exchange eligible items. Items must be:
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Unworn and unaltered
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In original packaging with tags attached
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Free from stains, odors, or damage
Start the process by emailing your order number and request to info@menssuitsatlanta.com. We will provide you with the return address and further instructions.
Do I pay for return shipping?
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For refunds: You are responsible for return shipping.
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For exchanges: You pay to return the item; we ship the new one free.
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No restocking fees apply.
How long does it take to get my refund?
Once your return is received and inspected, your refund will be processed within 3-5 business days.
Can I return a group order?
Group orders of 8 or more items are eligible only for exchanges, not refunds. Please try one sample item before ordering in bulk.
What if I refuse the delivery?
If you refuse delivery, return shipping costs will be deducted from your refund. Refused packages are subject to the same return conditions.
OTHER COMMON QUESTIONS
What if I receive the wrong size or item?
If we made an error, weβll cover return shipping and send the correct item at no cost. Contact us as soon as possible to resolve the issue.
Can I backorder an item thatβs out of stock?
At this time, we do not offer backorders. If a product is unavailable, we recommend checking back soon or contacting us for alternatives.
Do you offer printed catalogs?
Currently, our full inventory is available online only. We do not distribute physical catalogs.
STILL NEED HELP?
Weβre happy to assist. Contact our support team at info@menssuitsatlanta.com or give us a call/text at 888-784-8872.
Mens Suits Atlanta β Sharp Looks, Made Simple.
